Frequently Asked Questions (FAQ)

  1. Where can I find the order information of my purchase?
    You can find the information of all orders in the “Order History” of your account page. If you are shopping in guest mode, please check your email confirmation.
  2. How do I return or exchange an item?
    Please contact our customer service team within 30 days of receiving the item and provide your order number and the reason for the return. We will guide you through the return or exchange process.
  3. What payment methods do you offer?
    We accept a variety of payment methods, including credit cards, debit cards and PayPal. You can choose the appropriate payment method during checkout.
  4. How long does it take for your delivery?
    It usually takes 1-3 business days for order processing, and the standard delivery time is 5-7 business days. International orders may take longer.
  5. If there is a problem with my order, how can I contact you?
    You can send a message through the “Contact Us” page on the website, or send an email to mills@corevaultshop.com, and we will respond to you as soon as possible.